Privacy policy

To the Users (as defined below), we inform you that the following Privacy Notice is applicable to you simply by using or accessing any of the pages, web and mobile applications, software, and applications in general that make up the www.wavesmanagement.com.mx Portal (hereinafter, and jointly and interchangeably, the "Portal"). Therefore, we will understand that you accept and agree to comply with it. In case you do not agree with the Privacy Notice and/or the Terms and Conditions available, you must refrain from accessing or using the Portal.

The User, understood as the person who uses or accesses the Portal through computer equipment and/or any communication equipment or device (hereinafter the "User"), fully and unreservedly accepts each and every one of the provisions included in this Privacy Notice.

RESPONSIBLE FOR THE TREATMENT OF YOUR PERSONAL DATA. For Grupo Tecnoturistico DA (hereinafter the "Company"), the security of the Users is our priority, so we protect their personal data through the use, application, and maintenance of high technical, physical, and administrative security measures.

As a User, you have the opportunity to choose from a wide range of products and services through our Portal, knowing that your personal data will be protected and treated confidentially. We inform you that the RESPONSIBLE for collecting, processing, and using the personal data provided by the User through the Portal is the Company, as well as its subsidiaries, associates, controlling companies, and affiliates.

RESPONSIBLE'S ADDRESS. For the purposes of this privacy notice, the Company individually designates its address located at Diagonal 85, MZ84 L03, Ejidal, Solidaridad, Quintana Roo, Zip Code 77712.

PERSONAL DATA THAT MAY BE COLLECTED. The personal data that the Company may collect from the User when using the Portal and/or contracting our services and products are as follows:

I. Name.
II. Date of birth.
III. Nationality.
IV. Contact information (phone and email).
V. Reservation history and booking channels.
VI. Number of identification documents.

Personal data that is sensitive as established by the Federal Law for the Protection of Personal Data Held by Private Parties, which, by way of example but not limited to, are data that are part of the individual's privacy and whose disclosure poses a risk, gives rise to discrimination based on racial or ethnic origin, health status, genetic information, religious, philosophical or moral beliefs, union affiliation, political opinions, and sexual preferences.

PURPOSES OF PROCESSING YOUR PERSONAL DATA. The personal data collected by the Company will be used for the following purposes:

I. To ensure and improve the quality of our services.
II. To integrate files, databases, and systems necessary to carry out the corresponding operations and services; (ii) To claim the delivery of prizes and/or promotions; (iii) To conduct internal analyses;
III. Additionally, your personal data may be used for the following secondary purposes: (i) Marketing, advertising, and commercial prospecting; (ii) To offer, if applicable, other products and services of the Company or any of its affiliates, subsidiaries, controlling companies, associates, brokers, or companies; (iii) To send promotions for other goods, services, and/or products; (iv) To conduct statistical analyses, generate information models, and/or current and predictive behavior profiles and (v) To participate in surveys, drawings, and promotions.

OPTIONS AND MEANS TO LIMIT THE USE OR DISCLOSURE OF DATA. The Company has implemented administrative, technical, and physical security measures to protect your personal data, which we also require to be complied with by the service providers we contract. You may limit the use or disclosure of your personal data by sending an email to info@tecnoturistic.com, indicating in the body of the email your full name and which data you do not want to be disclosed. If your request is accepted, you will be registered on the exclusion list.

MEANS TO EXERCISE RIGHTS OF ACCESS, RECTIFICATION, CANCELLATION, OR OPPOSITION (ARCO RIGHTS). You can send an email to info@tecnoturistic.com at any time to exercise your Rights of Access, Rectification, Cancellation, or Opposition ("ARCO Rights"). To exercise ARCO Rights, you (or your legal representative) must submit the request, identifying yourself with the following documentation:

I. User's or holder's name.
II. User's or holder's address or other means to communicate the response to your request.
III. Documents proving your identity (IFE/INE or passport) and, if applicable, documents proving the legal representation of the applicant.
IV. A description of the information/data about which you are trying to exercise your ARCO rights and the rights you would like to exercise.

If one or more of the documents mentioned above are not included, and/or the documents have errors or omissions, the Company will notify you within 3 business days of receiving the request and request the missing documents and/or relevant corrections; you will have 5 business days from that notification to provide the updated information; otherwise, the request will be considered not submitted.

TRANSFER OF PERSONAL DATA. The Company may disclose your personal data to third parties who, by virtue of the services and products offered, need to know them in order to fully comply with them.

Likewise, the Company may disclose your information to competent authorities in accordance with applicable law; any transfer of your personal data without consent will be carried out in accordance with Article 37 of the LFPDPPP.

WEB BEACONS. The Company may or may not use tracking technologies such as web beacons, similar to cookies, to collect data about your visits to the Portal; these are small electronic images embedded in web content or email messages, which are not normally visible to users and allow us to generate almost personalized content to offer you a better experience when using our Portal.

If you do not agree with any of the conditions established here, you can always change your browser settings.

MODIFICATIONS TO THE PRIVACY NOTICE. This privacy notice may undergo modifications, changes, or updates derived, among other things, from new legal requirements; the Company's own needs, the products or services we offer; our privacy practices; changes in our business model, or other causes.

Any modification to this privacy notice will be notified to you through any of the following means: a written communication sent to your address; by the email you provide; a message to your mobile phone; a message published on the Portal or any electronic means you use to enter into transactions; or in widely circulated newspapers at the Company's registered office.